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REFUND POLICY

At BesttoBoy, we strive to ensure customer satisfaction with our products and services. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • The item is defective or damaged upon arrival.

  • You received the wrong item.

  • The item does not match the description on our website.

  • Refund requests must be made within 7 days of receiving the item.

2. Non-Refundable Items

Certain products or services are not eligible for refunds, including:

  • Digital products, including downloads and e-books.

  • Personalized or custom-made items.

  • Items that have been used, altered, or damaged by the customer.

  • Sale or clearance items.

3. How to Request a Refund

To request a refund, please follow these steps:

  • Contact us at Besttoboy@gmail.com or Galleryseescape@gmail.com with your order details.

  • Provide proof of purchase, such as an order number or receipt.

  • If applicable, include clear photos of the defective or incorrect item.

  • We will review your request and respond within 1 - 3 business days.

4. Refund Processing

  • Approved refunds will be issued to the original payment method within 4 -7 business days.

  • Refund processing times may vary depending on your bank or payment provider.

  • Shipping fees are non-refundable unless the refund is due to an error on our part.

5. Exchanges

  • If you received a defective or incorrect item and prefer an exchange instead of a refund, please contact us within 7 days. We will arrange a replacement item at no additional cost.

By making a purchase on our website, you agree to the terms outlined in this refund policy.

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